The Treadmill Factory Service Department

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In 1988, The Treadmill Factory started with repairing treadmills for other stores and end users. With one of the most advanced service departments in all of North America, we pride ourselves in service. At our nearly 80,000 square foot facility in Markham, Ontario we have the capacity to:
  • Manufacture walking decks
  • Distribute and modify Direct Current motor controllers
  • Distribute brand name motors
  • Access to a thousands of styles of walking belts
  • Stock and manufacture front and rear rollers
  • Customize existing treadmills to avoid sudden stops
If you require any parts or service, please feel free to contact us: Parts & Service: (905) 944-0090 EXT 2 service@treadmillfactory.ca
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Come visit us in person in Markham!


Operating Hours:

Monday - Friday: 10am - 6pm

Store Location

505 Cochrane Dr.Markham, ON, L3R 8E3

Parking

We've over 30+ parking spaces available at this location. There is also a specific loading area for oversized product pick-up.

Payment Options

At Treadmill Factory, you can pay the way that suits you best. We accept VISA, Mastercard, American Express, debit card and cash.

Frequently Asked Questions

Is your service crew part of The Treadmill Factory or a trusted Treadmill Factory partner (third party)?
Our service crew consists of both The Treadmill Factory technicians and also trusted Treadmill Factory partners.
How much will it roughly cost to repair?
It is It is $130 (for up to 30 mins of labour) + $90 for a second machine. They may be able to diagnose and repair the issue in this first visit. However, should the technician require a second visit to complete repairs due to a part that needs to be ordered and replaced, it will cost $90 + the cost of the part(s), if they’re not covered under warranty. All prices are before taxes and there is a $40 fee for missed appointments.
How do I schedule an appointment?
We ask everyone to put in a service request by filling out the form online www.requestservice.ca or www.requestparts.ca
What if the product is still under warranty?
We will have the tech call you within 24 hours to schedule an appointment please make sure you have registered your unit on RegisterMyWarranty.ca
Which area does your service team service?
We do the GTA mostly however if the customer is outside the 30km radius to the nearest Treadmill Factory then there will be a travel fee associated with the call $1 per km.
What if I don’t know why my cardio equipment stop working?
We will try and do a diagnosis over the phone based on the information given by the customer. Please bear in mind over the phone diagnosis is never 100%.
What parts does TF carry?
We have lower control boards, upper control boards, walking belts, drive belts, motors, reed switches, safety keys, rollers, flywheels, pedals, generators, repair cables as well for universal gyms.